No. This is a community-maintained server (reminia), not published by Zendesk. It is actively maintained and widely used, but review the source and pin a revision before using it against production data.

Does it support remote/OAuth?

No. It runs locally over stdio as a Python (uv) project or Docker image and authenticates with a Zendesk subdomain, agent email, and API token.

Can it modify tickets?

Yes. Beyond read tools it can create tickets, post public comments or internal notes, and update ticket fields like status, priority, and assignee, so scope the API token's permissions accordingly.

Zendesk MCP server

Communityreminia (community)102Config last verified Jun 1, 2026

A maintained community MCP server for Zendesk that lets agents read and manage support tickets, comments, and Help Center articles.

Zendesk MCP is a community-maintained server that connects AI assistants to a Zendesk Support workspace. It is built for the support copilot loop: an agent can fetch the latest tickets, retrieve a single ticket and its full comment thread, create new tickets, post public replies or internal notes, update ticket fields like status, priority, and assignee, and even pull a ticket attachment as base64 data. On top of the tools it ships two prompts, analyze-ticket and draft-ticket-response, and exposes the workspace's Help Center as a knowledge-base resource so the model can ground answers in published articles rather than guessing.

The server runs locally over stdio. It is a Python project installed and run with uv (uv run zendesk) or packaged as a Docker image, and it authenticates with three environment variables: ZENDESK_SUBDOMAIN, ZENDESK_EMAIL, and ZENDESK_API_KEY. Because it is not published by Zendesk, review the source and pin a known-good revision before pointing it at production support data.

Quick install

Copy-paste configs are provided for all 8 supported clients. Pick your client below.

Add to ~/.claude.json

~/.claude.json

json

{
  "mcpServers": {
    "zendesk": {
      "command": "uvx",
      "args": [
        "--from",
        "git+https://github.com/reminia/zendesk-mcp-server",
        "zendesk"
      ],
      "env": {
        "ZENDESK_SUBDOMAIN": "<ZENDESK_SUBDOMAIN>",
        "ZENDESK_EMAIL": "<ZENDESK_EMAIL>",
        "ZENDESK_API_KEY": "<ZENDESK_API_KEY>"
      }
    }
  }
}

Or via CLI

bash

claude mcp add zendesk -- uvx --from git+https://github.com/reminia/zendesk-mcp-server zendesk

Step-by-step guides

Available tools

Tool	Description
get_ticket	Retrieve a Zendesk ticket by its ID.
create_ticket	Create a new Zendesk ticket.
get_tickets	Fetch the latest tickets with pagination support.
get_ticket_comments	Retrieve all comments for a Zendesk ticket by its ID.
create_ticket_comment	Create a new comment on an existing Zendesk ticket.
get_ticket_attachment	Fetch a Zendesk ticket attachment by its content_url and return the file as base64-encoded data.
update_ticket	Update fields on an existing Zendesk ticket (e.g., status, priority, assignee_id).

Required configuration

ZENDESK_SUBDOMAINRequired
Your Zendesk subdomain (the part before .zendesk.com).
ZENDESK_EMAILRequired
Email of the Zendesk agent whose API token is used.
ZENDESK_API_KEYRequired
Zendesk API token for authentication.

What you can do with it

Draft grounded ticket replies

A support agent pulls a ticket and its comment history, consults the Help Center knowledge-base resource, and uses the draft-ticket-response prompt to write a reply grounded in published articles.

Triage the queue

The agent fetches the latest tickets, analyzes each one with the analyze-ticket prompt, and updates status, priority, or assignee to route work to the right person.

FAQ

Is it official?: No. This is a community-maintained server (reminia), not published by Zendesk. It is actively maintained and widely used, but review the source and pin a revision before using it against production data.
Does it support remote/OAuth?: No. It runs locally over stdio as a Python (uv) project or Docker image and authenticates with a Zendesk subdomain, agent email, and API token.
Can it modify tickets?: Yes. Beyond read tools it can create tickets, post public comments or internal notes, and update ticket fields like status, priority, and assignee, so scope the API token's permissions accordingly.

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