How is this different from our help-center articles?

Articles are static and manually written. Glen captures the live, hard-won resolution knowledge your agents learn while solving real tickets and makes it instantly available to every other agent, no separate documentation step.

Does every support agent's AI share the same memory?

Yes. Glen memory is org-scoped, so a fix one agent's AI discovers is immediately available to every teammate's agent, across shifts and across tools.

Shared memory for support teams

Support teams solve the same problems over and over, but the resolution to a tricky ticket usually lives in one agent's head or buried in a closed thread, not anywhere the next person can find it. As teams add AI agents to triage tickets, draft replies, and surface answers, each agent starts cold: it does not know the workaround another agent's AI already discovered for this exact error, or the account-specific quirk a teammate resolved last week. Glen, shared memory for AI agents, fixes that by giving your support org one shared memory every agent reads from and writes to.

Connect Glen as an MCP tool to the AI agents your support team uses and each gains a single capability that retrieves and records in one round trip. When an agent works a ticket, it first pulls what the organization already knows, the known fix for this symptom, the customer's prior issues, the gotcha specific to their setup, so the reply is grounded in accumulated resolution knowledge instead of starting from scratch. When a ticket is resolved and the agent learns the fix, that observation is written back into the shared store automatically.

Because Glen is org-scoped, every resolution compounds into collective knowledge rather than dying in a closed ticket. The first time any agent solves a thorny problem, every other agent's AI can draw on it, which is exactly how you cut repeat investigation, shorten time-to-resolution, and keep quality consistent as the team grows or shifts. It also smooths the moments support feels most pain: shift handoffs, escalations, and onboarding new reps, where the org's memory carries forward instead of resetting. Glen works with whatever agents and MCP clients your team already runs, connected once over OAuth or an API key, and the knowledge base grows as a byproduct of resolving tickets rather than as separate documentation work.

FAQ

How is this different from our help-center articles?: Articles are static and manually written. Glen captures the live, hard-won resolution knowledge your agents learn while solving real tickets and makes it instantly available to every other agent, no separate documentation step.
Does every support agent's AI share the same memory?: Yes. Glen memory is org-scoped, so a fix one agent's AI discovers is immediately available to every teammate's agent, across shifts and across tools.