SUPPORT
Need help? Email us.
You don't need a Glen account to reach us. Every message goes straight to the Glen team.
For support, data requests, and anything else. Security reports go to the address below.
What to include
Something isn't working
Tell us what you did, what you expected, and what happened instead. Screenshots and the time it happened help us find it in our logs faster. If it's the Slack app, include your workspace name and the channel.
Setting up or removing the Slack app
Install and disconnect steps are on the Glen for Slack page. If the install fails or your workspace admin has questions before approving it, email us and we'll walk you through it.
Deleting your data
In the Glen dashboard, Wipe memories & disconnect on the Slack integration stops ingestion and permanently deletes the data that came from it. For any other deletion request, email us from the address on your account and we'll confirm when it's done. The privacy policy covers what we store and for how long.
Security issues
Found a vulnerability or think your data was exposed? Email security@tryglen.com instead, and we'll treat it as a priority.
Already have an account? Sign in at app.tryglen.com. Legal terms are in the Terms of Service.