Terms of Service

Last updated: June 1, 2026

These Terms of Service (the "Terms") are a binding agreement between you and Glen ("Glen", "we", "us", or "our") and govern your access to and use of Glen, including our website at tryglen.com, our applications, APIs, the Glen MCP server, and any related products and services (collectively, the "Service"). By accessing or using the Service, by clicking to accept these Terms, or by otherwise indicating your assent, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity, and "you" and "your" refer to both you and that entity.

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE A DISCLAIMER OF WARRANTIES (SECTION 10), A LIMITATION OF LIABILITY (SECTION 11), YOUR AGREEMENT TO INDEMNIFY GLEN (SECTION 12), AND A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER (SECTION 15) THAT AFFECT YOUR LEGAL RIGHTS. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED BELOW.

1. The Service

Glen provides a memory and context layer for AI agents and applications, including tools that store, organize, and retrieve information that you or your agents submit (collectively, "Memory"). We may add, change, suspend, limit, or discontinue any part of the Service, and may impose limits on certain features, at any time and without liability to you. The Service is provided for use by you and your authorized agents and end users, and you are responsible for their use.

2. Eligibility and Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your account credentials and API keys and for all activity that occurs under your account, whether or not authorized by you. Notify us promptly at founders@tryglen.com of any unauthorized use or suspected security breach.

3. Your Content and Memory

"Customer Content" means any data, prompts, conversations, observations, files, or other materials that you or your agents submit to, generate within, or store in the Service, including all Memory. As between you and Glen, you retain all rights you have in your Customer Content.

You grant Glen a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers) license to host, store, copy, transmit, process, display, and otherwise use Customer Content as necessary to operate, provide, secure, maintain, and improve the Service and as otherwise permitted by these Terms and our Privacy Policy.

You represent and warrant that you own or have all rights, licenses, consents, and permissions necessary to submit your Customer Content and to grant the above license, and that your Customer Content, and our handling of it as contemplated by these Terms, does not and will not violate any law or infringe or misappropriate any third-party right (including intellectual property, privacy, or publicity rights).

We do not use your Customer Content to train our own AI models. We may create and use aggregated or de-identified information that does not identify you or any individual for any lawful purpose, including to operate, analyze, and improve the Service.

4. Acceptable Use

You agree not to, and not to permit any agent or end user to: (a) use the Service in violation of any applicable law or regulation; (b) submit or transmit any content that is unlawful, infringing, defamatory, or that violates the rights of others; (c) upload or transmit malware or any harmful code; (d) attempt to gain unauthorized access to the Service, other accounts, or related systems or networks; (e) probe, scan, or test the vulnerability of the Service or circumvent any security or access controls except as expressly authorized in writing; (f) reverse engineer, decompile, or disassemble any part of the Service, or scrape or harvest data, except to the extent this restriction is prohibited by applicable law; (g) resell, sublicense, or use the Service to build or assist in building a competing product or service; (h) interfere with or place an undue burden on the Service or its infrastructure; (i) submit personal, sensitive, or regulated data of others without all required authority and consents; or (j) violate any policy or terms of a third-party provider that the Service relies on. We may investigate suspected violations and take any action we deem appropriate, including suspending or terminating access and reporting to law enforcement.

5. Third-Party Services

The Service relies on and may interoperate with third-party products and services, including AI and large language model providers, cloud hosting, and other infrastructure ("Third-Party Services"). Your use of Third-Party Services may be subject to their separate terms and privacy policies. Third-Party Services are provided for your convenience, and we do not control and are not responsible for them. We are not liable for any act or omission of any third party or for any Third-Party Service.

6. Intellectual Property

The Service, including all software, models, content, designs, text, graphics, and the "Glen" name and logos, and all related intellectual property rights, are owned by Glen and its licensors and are protected by law. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for its intended purpose. We reserve all rights not expressly granted. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

7. Fees and Payment

If any portion of the Service is offered for a fee, you agree to pay all applicable fees as described at the time of purchase. Unless stated otherwise, fees are exclusive of taxes, are non-refundable except as required by law, and are subject to change on a prospective basis. We may suspend or terminate your access for non-payment.

8. AI Output; No Reliance

The Service uses automated systems, machine learning, and large language models. Output, recalled Memory, summaries, and other results may be inaccurate, incomplete, out of date, or otherwise unsuitable for your purposes, and may not be unique to you. You are solely responsible for evaluating and verifying any output before relying on it, and for any decisions or actions you or your agents take based on the Service. The Service is not a substitute for professional advice, and you should not rely on it as such.

9. Termination

You may stop using the Service at any time. We may suspend, restrict, or terminate your access to all or part of the Service at any time, with or without cause and with or without notice, including if we believe you have violated these Terms or to comply with law or protect the Service or others. Upon termination, your right to use the Service ends, and we may delete your Customer Content; we have no obligation to retain it. Any provisions that by their nature should survive termination (including Sections 3, 6, and 8 through 16) will survive.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLEN AND ITS AFFILIATES, SUPPLIERS, AND LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. GLEN DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY OUTPUT OR STORED MEMORY WILL BE ACCURATE, COMPLETE, OR RELIABLE. YOU USE THE SERVICE AT YOUR OWN RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL GLEN OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR BUSINESS, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE GLEN PARTIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO GLEN FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

THESE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; IN SUCH CASES OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

12. Indemnification

You agree to defend, indemnify, and hold harmless Glen and its affiliates, and their respective officers, directors, employees, agents, suppliers, and licensors (the "Glen Parties"), from and against any and all claims, demands, actions, investigations, liabilities, damages, losses, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your access to or use of the Service; (b) your Customer Content; (c) your violation of these Terms or any applicable law; (d) your violation or infringement of any right of any third party, including intellectual property, privacy, and publicity rights; (e) any dispute between you and any third party; and (f) the access to or use of the Service by your agents, end users, or anyone using your account. Glen may, at its option, assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate. You may not settle any matter in a way that imposes any obligation or liability on, or requires any admission by, a Glen Party without our prior written consent.

13. Governing Law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict-of-laws principles, and by applicable U.S. federal law. Subject to Section 15, you and Glen submit to the exclusive jurisdiction of the state and federal courts located in Delaware for any matter not subject to arbitration.

14. Changes to the Service and Terms

We may modify these Terms at any time. If we make material changes, we will provide reasonable notice, such as by posting the updated Terms with a new "Last updated" date or by other reasonable means. Changes are effective when posted unless stated otherwise. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.

15. Dispute Resolution; Binding Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND GLEN TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS.

Informal resolution first. Before starting an arbitration, you agree to first contact us at founders@tryglen.com and provide a written description of the dispute and your contact information, and to attempt in good faith to resolve it informally for at least sixty (60) days.

Binding arbitration. If the dispute is not resolved, you and Glen agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court, except as provided below. The arbitration will be conducted in the English language, and judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Class-action and jury waiver. You and Glen agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding. You and Glen waive any right to a jury trial.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or confidential information.

Opt-out. You may opt out of this arbitration agreement by emailing founders@tryglen.com within thirty (30) days of first accepting these Terms, stating your name and intent to opt out. Opting out has no effect on any other part of these Terms.

16. Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Glen regarding the Service and supersede all prior agreements. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver. You may not assign or transfer these Terms without our prior written consent; we may assign them freely, including in connection with a merger, acquisition, or sale of assets. Neither party is liable for any delay or failure to perform due to causes beyond its reasonable control. Nothing in these Terms creates any agency, partnership, or joint venture. Notices to you may be provided through the Service or to your account email; notices to us must be sent to founders@tryglen.com.

17. Contact

Questions about these Terms can be sent to founders@tryglen.com.

Questions? Email founders@tryglen.com.